Delivery Policy
**1. Shipping Methods and Timeframes:**
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At sniff., we strive to deliver your favourite fragrances in a timely and secure manner. We offer standard shipping for all orders, and we aim to dispatch your order within 1-2 business days after receiving it. The estimated delivery time will depend on your location and the shipping method chosen at checkout. Please note that delivery times may vary during peak seasons and public holidays.
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**2. Shipping Locations:**
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sniff. offers shipping within the United States and select international destinations. We continuously work on expanding our delivery network to reach more customers worldwide. During the checkout process, you will be able to select your country from the list of available shipping destinations.
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**3. Shipping Costs:**
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Shipping costs are determined based on the shipping destination and the weight of the order. You will be able to view the applicable shipping fees during the checkout process before finalizing your purchase. We occasionally offer free shipping promotions, so keep an eye out for special deals and offers.
**4. Order Tracking:**
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Once your order has been dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its location and estimated delivery time.
**5. Delayed or Lost Shipments:**
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In the unlikely event of a delay or if your order is lost in transit, please contact our customer support team. We will work diligently with our shipping partners to resolve any issues and ensure your order reaches you as soon as possible.
**6. International Shipping and Customs:**
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For international orders, please be aware that customs and import duties may apply in your country. These fees are the responsibility of the recipient and are not included in the order total or shipping charges. sniff. is not responsible for any customs-related fees, and we recommend contacting your local customs office for more information before placing an international order.
**7. Address Accuracy:**
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To ensure successful delivery, please provide accurate and complete shipping information during checkout. sniff. will not be held responsible for orders shipped to incorrectly provided addresses or unclaimed packages.
**8. Delivery Confirmation:**
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Upon receiving your order, please inspect the package for any damages or discrepancies. If you notice any issues, contact us within 48 hours of delivery so that we can address the matter promptly.
**9. Returns and Exchanges:**
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For information on returns and exchanges, please refer to our "Returns and Refunds" policy, which is available on our website.
**10. Contact Information:**
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If you have any questions or need further assistance regarding our delivery policy, feel free to reach out to our customer support team through our contact page on the sniff. website.
**Note:** This Delivery Policy is subject to change without prior notice, and any modifications will be updated on our website accordingly.
*Last updated: [26/07/2023]*
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